FAQ

ARTISAN PROFESSIONNEL F.A.Q

 

ACCOUNT ISSUES

How to Sign Up?

Just click SIGN UP, and then fill all the information that needed. Make sure you input active email address and mobile number so it will ease you to purchase in this website and be the first to know our promos.

How to log in to my account?

After creating an account, you can simply click LOG IN button, enter your email address and password, and then click OK.

I have forgotten password to my account

Do not panic! You just need to click FORGOT PASSWORD button on the Account Login Page where you will be prompted to enter your account email address to receive a password reset email.

If you don't receive this email, please check your spam box and junk mail box. If it still not received within 1 hour or you are still facing difficulty resetting your password after receiving this email please use the CONTACT US page below and we'll look into this for you. 

 

ORDER ISSUES

I have not received an order confirmation email

Firstly, please check the email address that you entered at CHECK-OUT page is correct.  If so, please check your spam box or junk mail too, if it's still not received after 5 hours of placing your order then you can use the CONTACT US section and we'll look into this for you. Please send us the full name used on your order to help us locate it.

How can I track my orders?

You can track your order status by signing in and then click on MY ORDER. From there, you can check the status of your most recent order as well as your order history.

A tracking number is also located on REMARKS. Copy the tracking number and paste it on the tracking link provided. You can review the tracking history and see the delivery date.

Can I cancel my order?

Unfortunately cancellation requests cannot be considered. We aim to ship your order as soon as possible so please take extra care when selecting your items.

 

Can I change the shipping address on my order?

If you have made a mistake in your shipping address please let us know as soon as possible via the CONTACT US section using the email address associated with your order. Please also include your order number and the correct address.

If your order has already shipped, and you have your tracking details we would also recommend you to contact your courier directly to advise them of the address update.

Can I change the items on my order?

Unfortunately, this is not possible after the order has been submitted to our warehouse to be processed. We’re sorry we cannot amend orders.

 

PAYMENT ISSUES

What payment methods do you accept?

The primary payment method is via Bank Transfer. However, you can also pay on the CHECK-OUT site using credit card (Visa and Mastercard) or virtual account.

How long do I need to complete a payment?

You need to complete the payment no later than 1 x 24 hours.

 

SHIPPING ISSUES

When will my order be shipped?

After your payment’s confirmed, our warehouse needs 3 (three) business days to proceed your orders.

For Greater Jakarta area, it will take around 2-3 business days

For Nationwide, it will take around 7 business days

For International Shipping, it will depend on the destination and courier option you choose.

Where is my order shipped from?

It will be shipped from Green Lake City, West Jakarta, Indonesia

When are the shipping days?

We ship on Monday-Friday 9A.M- 4P.M. We will only ship the products if you have paid for your order.

Do you ship to my country?

Currently, we only ship to U.S, Canada, Australia and UAE. For Asia countries, you can check our STORE LOCATIONS page. If your country is not on the list, please directly to email your order at info@rtsy-beauty.com.

How much tax & duties will I be charged?

All taxes and duties will be borne by customers and the amount depends on your country applied import regulations. Since these charges are not performed by Artisan Professionnel, it is difficult to foresee what these charges may be as these can vary depending on various factors, such as: order value, products ordered, quantities and destination country.  

 

ITEM RECEIVED ISSUES

What if I received damage products?

If any items in your order have been received in an unsatisfactory condition, please let us know within 3 (three) days of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section. Please contact us using the email address associated with your order.

Please note we cannot consider cases reported after 3 (three) days of the receipt of your items.

Please do not dispose of the items as you may need to return them to be eligible for a refund. Due to hygiene and safety reasons ARTISAN PROFESSIONNEL does not offer any returns or exchanges on any opened, unsealed, or used products.

What if I have items missing from my order or incorrect items?

We're sorry to hear you have not received your complete order. Please use the CONTACT US section to send us your order details and details of the item/s missing, along with a picture of your packing slip so we can resolve this for you. Please contact us using the same email address associated with your order.

Please contact us within 3 (three) days of receiving your order, cases reported after this timeframe may not be eligible for review.

 

ARTISAN PROFESSIONNEL Return & Refund policy

The purchased products from other third-party sellers cannot be returned or refunded to Artisan Professionnel. We are not obliged to refund any purchased products from third-party selling our products.

All return and refund are subject to ARTISAN PROFESSIONNEL final decision.

Some items cannot be returned due to sale program.

 

Kindly contact us to know more about the return and refund policy.